Returns & Exchanges
We want you to be completely satisfied with your audio experience, which is why we offer a 30-day money-back guarantee for all purchases made directly through our website. If you are not satisfied for any reason, you can return your Shokz headphones in their original condition for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the return or exchange process.
Print Your Shipping Label
Once your request is approved, we will provide a prepaid shipping label via email to ensure a smooth and traceable return journey.
Package Your Headphones
Place the product in its original packaging along with all included accessories and documentation to qualify for a full refund.
Receive Your Refund
After our warehouse receives and inspects your returned item, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing