Frequently Asked Questions

Everything you need to know about your Shokz audio experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is the Shokz return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund.

Are Shokz headphones covered by a warranty?

Yes, all our bone conduction headphones come with a 2-year manufacturer warranty covering any defects in materials or workmanship.

Are these headphones waterproof for swimming?

Our OpenSwim model is IP68 rated for full submersion, while models like OpenRun are IP67 rated, making them sweatproof and water-resistant but not for swimming.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.

How do I pair my headphones with multiple devices?

Most Shokz models support Multipoint Pairing, allowing you to connect to two devices simultaneously. Detailed instructions are available in the user manual included with your product.